Hi all !
I purchased my CBR250 C-ABS Triple Heron Variant on 5th May,2012.Got the first servicing done on 5th June,2012 with an odo reading of 492 Kms.Just 25 days and 200 kms of the first servicing I discovered that the entire length of the chain was rusted and the rear disc plated had developed some rust spots.Took the bike to the service wing of the dealer but to the disappointment I was refused the replacement of the faulty parts as directed by the superiors in the regional office.The dealer encouraged to escalate the matter which I did by personally calling up the Zonal office who said that these items are not covered under warranty but ssaid to wait for 3 days as a discussion is still on with his superiors for the final verdict.
The HMSI people are taking customers for granted by providing low quality materials and then creating a scene regarding warranty.The most important thing is that they lack basic courtesy on how to handle customer grievances.If the decision is not in my favor I am sure to sue them in consumer forum and also see that their callousness is well highlighted in the local media.
Any advice here would be most welcome
I purchased my CBR250 C-ABS Triple Heron Variant on 5th May,2012.Got the first servicing done on 5th June,2012 with an odo reading of 492 Kms.Just 25 days and 200 kms of the first servicing I discovered that the entire length of the chain was rusted and the rear disc plated had developed some rust spots.Took the bike to the service wing of the dealer but to the disappointment I was refused the replacement of the faulty parts as directed by the superiors in the regional office.The dealer encouraged to escalate the matter which I did by personally calling up the Zonal office who said that these items are not covered under warranty but ssaid to wait for 3 days as a discussion is still on with his superiors for the final verdict.
The HMSI people are taking customers for granted by providing low quality materials and then creating a scene regarding warranty.The most important thing is that they lack basic courtesy on how to handle customer grievances.If the decision is not in my favor I am sure to sue them in consumer forum and also see that their callousness is well highlighted in the local media.
Any advice here would be most welcome