[roberthood]

So I get home tonight after work and listen to my messages, and one was from a Honda customer service rep, apparently he wants me to call him and go further into detail about the stalling issue and wants to discuss what options I have? Not sure what that means, but can't wait to find out.

If anybody cares, I will post what he says. I have a feeling it's probably going to be basic questions, but really interested in hearing about some options he has.


Weird thing is..I don't know how he got my number. I wrote a letter to American Honda, but never put my number anywhere on/in the letter. Hmmm...so either he did a search using my address or some how checked and saw that in fact someone in my household did buy a CBR? I don't know..but excited to see what he has to say.

 

[Iovnow]

You should definitely post back what he says.

If you bought your CBR new the dealer may have sent in warranty information for you. I suppose there are several other possibilities.

 

[6fOOt6]

If anybody cares, I will post what he says.

I care! Please post what they say....Hopefully they will take care of your problem and when I say take care of your problem I mean hopefully you are completely satisfied with the outcome. Honda is a huge company im curious to see how they handle customer issues like these. Thanks.

 

[roberthood]

So yea..talked to the rep today, sorry I didn't post sooner, Comcast has been out due to storms here. Anyway, called back a dude named Corey, he started with basic questions, vin#..how many times it stalled and if I had done the first service yet, apparently someone who claimed a stalling issue, turned out to be them self-installing the oil filter backwards..?? I told him no, haven't done the first service yet. He said ok well..take it into your dealer and have them try and replicate it and I will contact them and tell them to make sure and ride it and put some miles on it. Because one of my concerns was it might not happen in just a ride around a parking lot..but he said no I will tell them to take it out on the road and ride longer. So that was cool of him. Then I was asking him about other reports of stalling, I could tell he either didn't want to say how many or isn't supposed to..but he did say that Honda was quite aware of the issue. Which I already knew but it was nice hearing that for myself. He was actually a cool guy, he wasn't all robotic like some customer service people. But the options he mentioned in the message the day before, I asked about those and he said..well, let's see what happens with the initial check and replicate and then we will go further into warranty procedures. I asked him what happens if it can't be fixed? He pretty much said the same thing..let's wait and see. He was cool, but you could definitely tell there were some questions he couldn't answer right away and some he would answer like you were talking to a friend over the phone. It was like trying to talk to a government official about area 51 and then asking about if the weather was nice today.

But he did say something quick and I mean really quick..like he caught himself during what he was saying and remembered he should shut up..because he mentioned a money back and replacement bike option. But he said it so fast and quickly changed the topic I was like..umm..whoa, what? Then he started talking about when I should call him back. So yea..taking it in Tuesday or Wednesday and it's all a waiting game now.

 

[sendler]

So, your bike has a stalling problem? You should tell us about it over here...
.
http://www.cbr250.net/forum/cbr250-...r250s-engine-turns-off-when-downshifting.html
.
in order to keep the reports in one place so we can work together to resolve it.

 

[6fOOt6]

Thanks for the update.... Keep us posted.

 

[5005]

I like to know too just in case the same thing happen to mine down the road. Mine only has 330 miles on it but it has not stalled yet on me.

 

[pricelister]

Weird thing is..I don't know how he got my number. I wrote a letter to American Honda, but never put my number anywhere on/in the letter. Hmmm...so either he did a search using my address or some how checked and saw that in fact someone in my household did buy a CBR? I don't know...

Your phone number is included in the retail delivery registration reported to Honda by the dealer. They may have also called your dealer for the information.